Refund policy

Ray's Sport & Cycle Return & Refund Policy

Return Eligibility
To qualify for a return, items must be:

  • In the same condition as received (unused, unworn).
  • With tags attached and in the original packaging.
  • Accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at returns@rayssportandcycle.com. Any items sent back without prior authorization will not be accepted.

Shipping Requirements for Returns
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method. Returns must be prepaid, as COD shipments will be rejected.

Damages & Issues
If items arrive damaged, contact us immediately, keeping the original packaging and taking photos. Damaged claims are processed through the carrier (UPS, FedEx, USPS), and we’ll assist with the claims process.

Exceptions & Non-Returnable Items
The following items are non-returnable:

  • Electronics.
  • Parts that show installation or installation attempts.
  • Items with destroyed packaging.
  • Final sale items or gift cards.

Defects
Warranty claims are managed per each manufacturer's warranty policy, and we’re available to assist with these claims.

Exchanges
For exchanges, return the item and place a new order for the desired replacement.

Refunds
Once we receive and inspect the return (usually within 24 hours of receipt), we’ll notify you about the approval status. Approved refunds will be processed to the original payment method, though it may take up to 10 business days for bank processing.

Return Address
Send returns to:

ATTN: RETURNS 

Ray's Sport & Cycle 

20890 US Hwy 169 

Grand Rapids, MN 55744 

For sizing or product questions, please contact orders@rayssportandcycle.com or call 218.326.9355.

Category-Specific Details

  • Electronics: Non-refundable.
  • Apparel & Helmets: Must be unworn, with tags attached. Helmets require all original packaging. Restocking fees up to 20% may apply for items with damaged packaging or missing tags.

Final Sale Items
Items marked "Final Sale" are non-returnable, except if defective or damaged on arrival. For such issues, contact us within 7 days to arrange for a suitable solution, which may include replacement, repair, or store credit.

For any further questions or clarification, we’re here to help!

 

Ray's Sport & Cycle Sale Price Policy

  • Sale Items: Items purchased at a sale price are final and non-returnable unless they arrive defective or damaged. In such cases, contact us within 7 days to arrange for a resolution, which may include replacement, repair, or store credit.
  • Price Adjustments: Price adjustments for items purchased at full price may be available if the item goes on sale within 14 days of your purchase. To request a price adjustment, please reach out to our team at orders@rayssportandcycle.com with your purchase details.
  • Exclusions: Sale prices are valid only while supplies last. Clearance and limited-time promotions are excluded from price adjustments.

We aim to offer competitive pricing and appreciate your understanding of these policies! For any additional questions, contact us at orders@rayssportandcycle.com or 218.326.9355.